Shipping & Delivery

Shipping & Delivery

 

Processing Time:

Most orders are processed and shipped within 1-2 business days of purchase. However, please allow up to 8 business days for processing (especially during promotional periods). All orders are shipped from our headquarters in São Paulo, and delivery time is based on shipping method.

Tracking Issues:

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 24 hours after the stated delivery time to contact us.

Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after the above time period, please reach out to us for assistance at international@surrealsaopaulo.com .

 

DHL International Direct and Standard:

We currently offer DHL services for all international shipping, tracking door to door is included. You will receive the tracking number after processing. DHL is a reliable service for international shipments.

DHL Standard delivery time is 8-14 days from date shipped and $20 - $30 USD on all orders. This service does not offer the ability to pay taxes and duties at checkout.

We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, Surreal São Paulo is not responsible for return shipping costs or for retrieving merchandise.

Surreal São Paulo is not responsible for international shipping delays, such as customs delays, and is not held responsible for any customs duties or taxes issued by your respective country. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.

Please contact international@surrealsaopaulo.com if you have any questions.